How to complain
Use in-app Report, the Help Centre, or email support@mystayvibe.com. Include the account or listing, URL or message, reason, relevant dates and evidence. Do not email passwords, full payment credentials or unnecessary identity documents.
Response targets
- Complaints are acknowledged within 24 hours.
- Ordinary complaints are targeted for resolution within 15 days, subject to law and investigation needs.
- Reports involving non-consensual intimate imagery, sexual impersonation or urgent physical danger are prioritised under the faster timeframes required by Indian law.
- Consumer complaints receive a tracking reference where the support channel supports it.
Grievance Officer
LAUNCH BLOCKER: publish the appointed Grievance Officer's full name, designation, India postal address, email and telephone number here before public commercial launch. A support inbox alone does not complete this requirement.
Review and escalation
Explain why you believe a decision is incorrect and provide any missing context. We may uphold, change or reverse a decision. Statutory remedies and applicable appellate mechanisms remain available.