Cancellation, Refund & No-show Policy

The listing must display the total price, advance, payment recipient, cancellation tier, deadlines, non-refundable components and any provider-specific conditions before commitment. A custom policy must be written clearly and cannot remove mandatory consumer rights.

Where payment goes directly to a host/provider, that provider is responsible for issuing and paying the refund. myStayVibe can record evidence and assist with a complaint but cannot reverse a UPI or bank transfer it never received.

• The provider should promptly notify affected users and refund amounts due under the listing and applicable law.
• A substitute or changed date requires the traveller's affirmative agreement when the change is material.
• Repeated or avoidable provider cancellations may lead to listing restrictions.

A no-show may be non-refundable only where that consequence was clearly disclosed and lawful. Users should first contact the provider, preserve payment/communication evidence, then raise a tracked complaint. Refund timing depends on the original payment rail and provider action.